Refund Policy

We hope you like the products you ordered! However, if you are not 100% satisfied, we have made the return process very simple.
1 The product itself has quality problems
2 Product damage during transportation
3 The product is delivered incorrectly and the product does not match the ordered product. You can apply for a return and exchange without affecting the secondary sale.

The following conditions do not apply to the 7-day no-reason return:
1 Personal customized products;
2 The product has been used (electronic products are considered to have been used if they are powered on);
3 The appearance of the product and its functional parts and accessories is worn;
4 If the outer packaging of the goods is lost or severely damaged (except for unpacking), it will actually affect the secondary sale of the goods. This situation does not apply to the 7-day no-reason return.
5 Other products that are not suitable for return according to the nature of the goods, and you have confirmed that they are not suitable for return at the time of purchase;
6 Other situations where the poor condition of the goods affects the secondary sale;
How to apply for declaration
1. Return and exchange for personal reasons: Send an email to the after-sales service center within 7 days from the date of receipt of the goods, which will not affect the secondary sale. After-sales customer service will accept your request within 1-3 working days after receiving the email, and the shipping costs incurred by return and exchange will be borne by you.

2. Return and exchange due to quality reasons: Within 7 days from the date of receipt of the goods, send an email to the after-sales service center, and the customer service will accept the application within 1-3 working days after receiving the email. Your request, the shipping costs incurred by return and exchange will be borne by us.

3. About return: Within 7 days from the date of receipt of the goods, please contact the courier directly. After the courier receives the goods, the courier will notify us of the refund. Our company will complete the refund process within 15 working days.

Please indicate the order number, name, phone number and return to the 24-hour online customer service.